Working in Admissions provides opportunities to ask open-ended questions to help students and parents discover what their wants and needs are in conjunction with educational goals. My ability or inability to effectively listen and offer advice contributes to the success or failure of the organization. The ability to manage a conversation through mediated communication can present a Public Relations challenge if not handled appropriately.
Student workers are hired to connect with the public and answer questions and provide information using email, facebook, and instant messaging. Training sessions utilizing case scenarios may help the student progress to a higher level of communication, representing the University in a professional manner.
New communication tools and strategies can help you and an organization connect instantly to a broad population group within a short amount of time and effort. The ability to connect with the right message in a tone and demeanor appealing to the receiver is imperative. Communication technology has increased the need to develop effective communication skills. Accuracy, brevity, and clarity of messages can influence the perception of institutes.
After reading Listening in the 21st Century (Bentley,2000) It’s evident that, as Cooper (1997) stresses, “As we approach the next millennium, we must enhance communication skills to deal with the changing needs of the workplace…” Workers must be intellectually quicker on their feet to handle the communication multi-tasking through media alternatives. The predictions of an article are coming to fruition and we need to be able to adapt to meet the challenges coming in the next generation. To compare the assigned reading text, authors today are incorporating material to directly educate people on the necessity of communicating through various media-technologies.
Monday, February 23, 2009
Sunday, February 15, 2009
Saturday, February 14, 2009
Where are all the Leaders?
Is there a leadership void in our culture? I hope to explore this topic utilizing effective communication skills.
Subscribe to:
Comments (Atom)
